Terms and Conditions

Thank you for visiting Sleephelp.co.uk

Please read and review the following Terms and Conditions carefully before using this website and its associated services. By using our website, you agree to our Terms and Conditions. If you do not agree, please exit and disregard the information contained herein. Sleephelp.co.uk reserves the right to change the Terms and Conditions, in whole or in part, at any time without prior notice to you. Accordingly, you should always review this page before using our services to ensure you understand the terms for accessing our site and making purchases.

Introductory Statements

Sleephelp.co.uk is based in the UK and subject to the laws of the UK for all legal, organisational, and financial aspects, and it is also subject to and fully complies with UK rules and regulations for medications, and all its products fulfil the quality standards set by the UK health authorities.

Medical Services

Sleephelp.co.uk is only a platform facilitating consultations with registered doctors in the UK. Sleephelp.co.uk does not supply any prescriptions medicines. Sleephelp.co.uk cannot be held liable for the accuracy of the diagnosis, treatment or medication prescribed or the correct use of products supplied. You as the customer are responsible to use any product supplied under the guidance of a physician.

General Terms and Conditions

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

In order to use some of the services on our site, you will be required to register with our site and to create a personal secure online patient record. We reserve the right to suspend or terminate access at any time if we believe that your continued use of our services will prejudice others or us. By registering to use the service, you:

  • confirm that the information you provide is accurate and complete; and
  • agree to keep your username and password confidential and to take reasonable steps to protect and not to share the login details for your online patient record with anyone.
  • must not create more than one account with our site: and
  • confirm that you are aged 18 or over.

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs, and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.

You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site.

By breaching this clause, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any site linked to it.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Use of Website

Unless specified otherwise, the use of this website is governed by these Terms and Conditions and by the Sleephelp.co.uk Privacy Policy. In using this website, you are prohibited from modifying, distributing, transmitting, reproducing, publishing, licensing, transferring, or selling any information, products or services obtained or viewed on this website. However, you may display, download, or print hard copies of any material contained on this website for your own personal, non-commercial use as long as you do not modify the content or delete any copyright, trademark, or other proprietary notice. Any other use of the information contained on this website is prohibited without our express written consent.

Sleephelp.co.uk reserves the right to correct any inaccuracies or typographical errors in the information posted on this website and shall have no liability for such errors. Information may be changed or updated without notice and prices and availability of goods and services are subject to change without notice.

Prices for products may be subject to change without any further notice.

Use of Information

This website provides information that, while useful, must not be used as a substitute for the advice of your own physician. Information available from this website is not intended to be used to diagnose any medical condition or disease. Always consult your doctor directly concerning any health problem, medical condition or disease and before taking any new medication or changing the dosage of your current medications. Always carefully read the information provided by the manufacturer on the product packaging and first and foremost in the patient information leaflet provided with your medication.

By placing an order through the website, you as user affirm that:

  • You have no known allergies, sensitivities or intolerance to any products ordered
  • You have no known medical conditions predisposing to adverse reactions to any products ordered
  • You are not taking any concurrent medications with which the products ordered are likely to interact
  • You assume all responsibility for adverse outcomes which occur as a result of using the product(s) ordered
  • Neither this website nor any Sleephelp.co.uk employees assume any legal responsibility for any incorrect or misleading information resulting from using the product(s) ordered.

The website accepts no responsibility for any medical events or outcomes relating to the use of medications purchased from Sleephelp.co.uk.

Trademarks and Other Intellectual Property Rights

“Sleephelp.co.uk” is a registered trademark.

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (content), including but not limited to the design, structure, selection, coordination, expression, ‘look and feel’ and arrangement of such content on this website is owned, controlled or licensed by or to Sleephelp.co.uk and is protected by copyright, patent and trademark laws, by various other intellectual property rights as well as by-laws on unfair competition.

Except as expressly provided in these Terms and Conditions, no part of this website and no content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including ‘mirroring’) to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without Sleephelp.co.uk’s express prior written consent.


You hereby agree to indemnify and hold Sleephelp.co.uk, and our subsidiaries, affiliates, officers, directors, agents, co-branders, partners, and employees harmless from any claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your use of the content on this website, or any content you submit, post, or transmit through this website, your use of this website, your connection to this website, your violation of these Terms and Conditions or your violation of any rights of another.

Links and Software

Links from or to websites outside this website are meant for convenience only. Sleephelp.co.uk does not review, endorse, approve or control, and is not responsible for any sites linked from or to this website, the content of those sites, the third parties named therein, or their products or services. Linking to any other site is at your sole risk and Sleephelp.co.uk will not be responsible or liable for any damages in connection with linking. Sleephelp.co.uk disclaims all warranties, express and implied as to the accuracy, validity and legality of any materials or information found on those sites. Links to downloadable software sites are for convenience only, and Sleephelp.co.uk is not responsible or liable for any difficulties or consequences associated with downloading the software.

Availability of Website

This website is generally available to users twenty-four (24) hours per day, seven (7) days per week and three hundred and sixty-five (365) days per year. However, Sleephelp.co.uk retains the right to make the website unavailable at any time, for any reason, and for any length of time. By using this website, you agree that Sleephelp.co.uk will not be liable for any damage arising out of or related to any such interruption, suspension, or termination and/or the services or products contained therein. Upon acceptance of these Terms and Conditions Sleephelp.co.uk authorizes you to view the content on the website solely for your personal use. The material on the website is intended solely for individuals enquiring about Sleephelp.co.uk’s products or services.

Information Provided to Sleephelp.co.uk

Our collection and/or use of any information you provide while using or visiting this website is governed by the Sleephelp.co.uk’s Privacy Policy and these Terms and Conditions. By using this website, you grant Sleephelp.co.uk the rights contained therein. In using this website, you may not upload, distribute, or otherwise publish on this website any information which may be viewed as obscene, defamatory, libellous, threatening, abusive, illegal, an invasion of privacy rights, or otherwise objectionable, or may constitute or encourage a violation of any law.

Except for all individually identifiable private information collected from you in accordance with Sleephelp.co.uk’s Privacy Policy, all comments, remarks, suggestions, ideas or other information communicated will become the exclusive property of Sleephelp.co.uk, and you grant to Sleephelp.co.uk a royalty-free, perpetual, irrevocable, worldwide, non-exclusive license to use or reproduce the same. Sleephelp.co.uk is free to copy, disclose, distribute or analyse any such information for any and all purposes and is in no way obligated to compensate you for any such information.

Disclaimer of Warranties

Sleephelp.co.uk provides content on this website as a service to you, the customer. This website cannot and does not contain information about all medical conditions. It may not contain all information that applies to your personal circumstances. The content is not intended for diagnosis and should not be used as a substitute for consultation with your physician. The content of this website, the website server that makes it available and the services and products Sleephelp.co.uk provides on this website are provided on an ‘as is’ and ‘as available’ basis without warranty of any kind, whether express, implied or statutory. Sleephelp.co.uk expressly disclaims liability for technical failures (including hardware or software failures), incomplete, scrambled or delayed computer transmissions, and/or technical inaccuracies, as well as unauthorized access of user transmissions by third parties. Further, Sleephelp.co.uk does not represent or warrant that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system. You have sole responsibility for adequate protection and backup of data and/or equipment and you must take all precautions to scan for computer viruses or other destructive properties potentially occurring by your use of this website. You acknowledge that such use is at your sole risk, including responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this website.

To the full extent not precluded by applicable law, Sleephelp.co.uk, their medical advisors, suppliers, consultants, directors, and employees disclaim and exclude all warranties with respect to all content, be it express, implied or statutory. This disclaimer includes but is not limited to any and all warranties or merchantability, fitness for a particular purpose and non-infringement.Sleephelp.co.uk  does not warrant the content to be accurate, complete or current. Sleephelp.co.uk  also does not warrant that this website will operate without error, that defects will be corrected or that this website or the website server making it available are free of viruses or other harmful components, price and availability content, as well as other content contained in the website or accessible there from, is subject to change without notice.

You acknowledge and agree that Sleephelp.co.uk does not endorse the content of any site accessed via links or other means from this website and is not responsible or liable for such content even though it may be unlawful, harassing, libellous, privacy-invading, abusive, threatening, harmful, obscene, or otherwise objectionable or that it infringes or may infringe the intellectual property or other rights of another person.

This website includes content provided by third parties, possibly you, the customer. Sleephelp.co.uk is a pure distributor of such content. Sleephelp.co.uk’s editorial control of such content is the same as that of a distributor, library, or newsstand. Sleephelp.co.uk’s third-party suppliers may express certain opinions or provide certain information and offers. Sleephelp.co.uk makes no warranties as to the completeness, accuracy, timeliness, or reliability of information or offers supplied by third parties.Sleephelp.co.uk does not guarantee or warrant the performance of any third party, including any such third party’s conformance to any law, rule, regulation, or policy.

Sleephelp.co.uk does not warrant that the information, services, and products on this website will satisfy your requirements or that they are free of errors or defects. Before using any product, you should confirm any important information on the product packaging.

You assume responsibility for the accuracy, appropriateness, and legality of information supplied to Sleephelp.co.uk. Sleephelp.co.uk makes no warranty or representation that this content is applicable or appropriate for use in other locations.

As partial consideration for your access to this website and use of its content, you agree that Sleephelp.co.uk is not liable to you in any manner whatsoever for decisions you may make or for your actions or non-actions in reliance upon the content. You also agree that the aggregate liability of Sleephelp.co.uk arising from or related to your use and access, regardless of the form of action or claim (e.g., contract, warranty, tort, negligence, strict liability, professional malpractice, fraud, or other bases for claims) is limited to the purchase price of any item you purchased from Sleephelp.co.uk in the applicable transaction. Sleephelp.co.uk shall not in any case be liable for any direct, indirect, special, incidental, consequential, or punitive damages, even if Sleephelp.co.uk has been advised of the possibility of such damages. This is a comprehensive limitation of liability that applies to all losses and damages of any kind. If you are dissatisfied with this website or its content (including terms of use), your sole and exclusive remedy is to discontinue using this website. Because some jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, such limitation may not apply to you.

Agreement to Abide by All Applicable Laws

By using this website, you agree to comply with any and all local, provincial, state, national, or international laws, statutes, and regulations that relate in any manner to the use of this website and of any associated services or products contained thereon.

Relationship between Sleephelp.co.uk and Users

Sleephelp.co.uk and its users are independent contractors, and no agency, partnership, employment, or other relationship is created or intended to be created by the use of the website.

Governing Law and Jurisdiction

Sleephelp.co.uk is based in the UK and is subject to the local laws of the UK and the European Union as far as applicable for all legal, organizational, and financial aspects.

Your access to this website and/or associated services of Sleephelp.co.uk is at your own risk, and you remain responsible for complying with the laws of the jurisdiction within which you are located.

Consequences for Violations

Sleephelp.co.uk reserves the right to suspend or terminate your account if you violate these Terms and Conditions. If your violation harms others, you agree to indemnify and hold Sleephelp.co.uk harmless from and against any and all loss, damage, or expense. If any dispute arises between us regarding this Agreement or your use of this website, it shall be resolved through good faith negotiations between the parties.

Entire Agreement

These Terms and Conditions and any terms incorporated or referred to herein constitute the entire agreement between Sleephelp.co.uk and you relating to your use of this website and the subject matter hereof and supersede any prior understandings or agreements (whether electronic, oral or written) regarding the subject matter, and may not be amended or modified except in writing, or by Sleephelp.co.uk  making such amendments or modifications in accordance with these Terms and Conditions.


If any part of these Terms and Conditions is deemed or determined to be unenforceable, then such part shall be eliminated or limited to the minimum extent necessary. The remainder of the Terms and Conditions, including any revised portion, shall remain and be in full force and effect. These Terms and Conditions are the entire agreement governing your use of this website.


The headings contained in these Terms and Conditions and in the Sleephelp.co.uk Privacy Policy are for reference only.

Force Majeure

Sleephelp.co.uk shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including, without limitation, delays due to backorders of requested products, mail delays, customs delays, or lost shipments Sleephelp.co.uk. shall not be responsible for notifying the Customer in the event of such delays. The Customer shall be solely responsible for making other arrangements to purchase alternative products and any costs incurred in connection with such purchases.